Frequently Asked Questions

1. Are your perfumes 100% authentic?
Yes, absolutely. Every product we sell is 100% genuine and sourced directly from brands or their official authorized distributors. We guarantee the authenticity of every bottle we ship.

2. Where do you source your perfumes from?
We work directly with brands and their official authorized distributors. By cutting out the middlemen, we ensure both authenticity and the best prices possible.

3. Why are your prices lower than other stores?
Because we work directly with brands and authorized distributors, we eliminate unnecessary middlemen. Those savings are passed directly on to you.

4. Where are you based?
We are based in the Netherlands and operate under Scentis.nl.

5. Do you deliver outside the Netherlands?
Yes! We deliver to all countries across Europe. Shipping times and costs may vary depending on your location.

6. How long does delivery take?
Delivery times depend on your location within Europe. You will receive a tracking number once your order has been shipped so you can follow it every step of the way.

7. How are the perfumes packaged for shipping?
Every order is carefully and securely packaged to ensure your perfume arrives in perfect condition.

8. What is your return policy?
We offer a 14-day return window from the date of delivery. If you are not satisfied with your order for any reason, contact us at contact@scentis.nl and we will resolve it promptly.

9. What if I receive a damaged or incorrect product?
Contact us immediately at contact@scentis.nl with your order details and a photo of the issue. We will arrange a replacement or refund as quickly as possible.

10. How can I find the right fragrance for me?
Browse our collection by fragrance type, occasion, or gender using our "Find Your Scent" menu. If you need personal advice, feel free to reach out to us directly — we are passionate about fragrance and happy to help.

11. Do you sell gift sets?
Not at the moment, but we are always expanding our offering. Stay tuned by signing up to our newsletter.

12. How can I contact you?
You can reach us by email at contact@scentis.nl. We aim to respond to all enquiries within 24 hours.

13. Do you restock sold-out products?
Yes, we regularly restock popular fragrances. If a product you want is out of stock, sign up to our newsletter to be the first to know when it's back.

14. Is it safe to pay on your website?
Yes. Our website uses secure, encrypted payment methods to ensure your personal and payment information is always protected.